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Troubleshooting Agent Team Runs Blocked by Credits in GTM One

Learn why an agent team run is rejected for credits and how to resolve it.

Srivatsa MarthiSrivatsa MarthiPrincipal Product Manager

Learn why an agent team run is rejected for credits and how to resolve it.

Overview

An agent team run can be rejected because of credits, either the credit budget or your organization's available credits. A run rejected for credits is shown as needing attention rather than as an error, because the rejection clears once the budget or your organization's credits allow the run.

This is available when your organization has credit budgets turned on. This article is about the runs list of an agent team.

A run is rejected for credits

The run's status tag in the runs list is styled as a warning instead of an error. Other rejected runs keep the error styling.

  1. Open the agent team from the Agent Teams area of GTM One.
  2. Open the agent team's list of runs and find the run whose status tag is styled as a warning.
  3. Contact the person who manages credits for your organization and ask them to add credits or raise the credit budget.
  4. After credits are available, open the agent team's list of runs again, open the actions menu for the rejected run and choose to reinitiate it. A confirmation shows the ID of the queued run, with an option to view it.

The option to reinitiate can ask you to increase the budget or buy credits first. If the run cannot be reinitiated after credits are available, contact ZoomInfo Support.

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