Engagements
How-to articles for Engagements in GTM One, from the ZoomInfo knowledge base.
Gabe PirelaPrincipal Product ManagerStep-by-step help for Engagements in GTM One.
How to answer an incoming call in the AI DialerLearn how to accept or decline a call that comes in to your dialer number.How to choose your dialer phone numberLearn how to pick, change or remove the phone number the AI Dialer calls from.How to choose your microphone and speaker for callsLearn how to pick the microphone and speaker the AI Dialer uses.How to drop a voicemail during a callLearn how to leave one of your pre-recorded messages when a call reaches voicemail.How to log a call in the AI DialerLearn how to save the outcome and notes of a call after it ends.How to place a call with the AI DialerLearn how to call a contact or company from GTM One and what the dialer shows you.How to record a call and handle consent in the AI DialerLearn how to pause, resume or delete a call recording and how to answer the recording consent notice.How to record a voicemail greeting and voicemail dropsLearn how to record the greeting callers hear and the voicemail drops you play during calls.How to set up talking points for your callsLearn how to turn talking points on and choose when the dialer shows them.Troubleshooting AI Dialer calls that fail to connectLearn what a call error in the AI Dialer means and how to place the call again.Troubleshooting AI Dialer setup, microphone and phone number problemsLearn how to fix a microphone, audio device or phone number problem that stops the AI Dialer from placing calls.Troubleshooting AI Dialer voicemail, call logging and call brief errorsLearn how to fix a problem recording or dropping a voicemail, logging a call, or loading the pre-call brief in the AI Dialer.