How to choose your dialer phone number

Learn how to pick, change or remove the phone number the AI Dialer calls from.

Overview

The AI Dialer places calls from a phone number you choose. The number powers click-to-call. You choose it on the Dialer page in Settings, or in a window the dialer opens the first time you start a call without a number. Sound and voicemail settings stay unavailable until you have a number.

The Dialer page appears in Settings when the dialer is turned on for your account and you have a paid account. If you do not see it, ask your ZoomInfo admin.

Choose a phone number in Settings

1. Click Settings in the profile menu at the bottom of the sidebar.
2. Click Dialer in the Settings sidebar. The Dialer Settings page opens.
3. In the My Phone Number card, click Select Phone Number.
4. In the Select a Phone Number window, open the area dropdown (it shows "Select an area") and choose an area code.
5. Open the number dropdown (it shows "Choose a number") and choose one of the available numbers.
6. Click Done.

The card then shows your number with its country flag.

Choose a number when you start your first call

1. Click a call button. If you have no number, the dialer opens the Select a Phone Number window.
2. Choose an area code and a number as described above, then click Done.
3. Click Cancel to leave without choosing. The call is dismissed and nothing is dialed.

Change your phone number

1. Open the Dialer Settings page.
2. In the My Phone Number card, click the pencil button (Edit phone number).
3. In the Edit Phone Number window, choose a new area code and number, then click Update.

Delete your phone number

1. Open the Dialer Settings page.
2. In the My Phone Number card, click the trash button (Delete phone number).
3. In the Delete Phone Number window, confirm.

The window warns that deleted numbers might not be available for re-selection and that sound and voicemail settings will be disabled. Choose a number again to turn them back on.

If you see an error

• "No available numbers for this area code" There are no numbers to offer in the area code you chose. Choose a different area code.
• "The selected number is not available. Please try a different number" The number could not be assigned to you. Choose another number and click Done again.