Troubleshooting AI Emailer signature, offering and document problems

Learn how to fix a problem saving a signature, managing an offering, or attaching a document in the AI Emailer.

Overview

The AI Emailer lets you save signatures, choose or edit offerings that shape the draft, and attach documents. Each has limits that the editor enforces as you type, and each shows a notification when a save or load fails.

Fix a signature that will not save

1. Give the signature a name. The name is required and can be up to 50 characters.
2. Shorten the signature text. The text and formatting together can be up to 50 KB.
3. If an image is too large, use a smaller file. The notification states the largest size allowed.
4. Click apply again.
5. If you cannot create a new signature, you already have two. Open one of them and edit it, or delete one first.

See How to add a signature to an email.

Fix an offering that will not save

1. Fill in all three fields: the offering name, the pain points and the value proposition. A field cannot hold only spaces.
2. Keep the name to 150 characters or fewer, and the pain points and the value proposition to 500 characters or fewer.
3. Choose a name that no other offering uses.
4. Click Save or Create offering.
5. If the offering is marked Public (view only), it can only be edited in the Admin Portal. Click Duplicate and edit to make your own copy.

See How to manage offerings in the AI Emailer.

Fix a document that will not load, preview or attach

1. Open the document picker again and wait for the list to load.
2. If the list does not load, close the panel and reopen it.
3. To preview a document, allow pop-ups for GTM One in your browser. The preview opens in a new window.
4. To attach, select the documents and confirm again.
5. If an upload fails, upload the file again.

See How to attach documents to an email.

If you see an error

• "Required. Please give a name to your signature" The signature has no name. Type one.
• "Max 50 characters" The signature name is too long. Shorten it.
• "Text weight is too big. Please use up to 50KB." The signature is larger than 50 KB. Remove text or images.
• "File Too Large: Max" followed by a size An image in the signature is larger than the size shown. Use a smaller image.
• "Failed to save signature" The signature was not saved. Try again.
• "Failed to delete signature" The signature was not deleted. Try again.
• "Failed to apply due to technical issues. Please try again" The signature was not applied. Try again.
• "Failed to delete due to technical issues. Please try again" The signature was not deleted. Try again.
• "Offering name required", "Pain points required" or "Value proposition required" A required field is empty. Fill it in.
• "Offering name already exists" Another offering has the name. Choose a different one.
• "Offering name must be 150 characters or fewer", "Pain points must be 500 characters or fewer" or "Value proposition must be 500 characters or fewer" The text is over its limit. Shorten it.
• "Cannot be only space characters" The field holds only spaces. Type text.
• "Editable only in the Admin Portal" The offering is public and cannot be edited here. Click Duplicate and edit.
• "Something went wrong saving your offering. Please try again." The offering was not saved. Try again.
• "Something went wrong deleting your offering. Please try again." The offering was not deleted. Try again.
• "Failed to load documents. Please try again." The document list did not load. Reopen the picker.
• "Failed to load document preview. Please try again." The preview did not open. Try again.
• "Popup was blocked. Please allow popups to preview documents." Your browser blocked the preview window. Allow pop-ups for GTM One.
• "Failed to upload document. Please try again." The file was not uploaded. Upload it again.
• "Failed to attach documents. Please try again." The documents were not attached. Select them and try again.

Resources

• Overview of the AI Emailer
• Troubleshooting AI Emailer send and schedule failures