How to get help from the Agent Teams support chat in GTM One

Learn how to get help from the Agent Teams support chat.

Overview

Agent Teams includes a support chat that helps you plan agent teams, debug them, and answer questions about building and running them. It opens in a chat panel beside the page, so you can keep your agent team in view while you ask for help. Opening it from an agent team's builder gives the chat the context of that agent team.

The Help me optimize button appears only when the chat is available for your account. If you don't see it, contact your ZoomInfo admin.

Get help from the support chat

1. Open Agent Teams and open the agent team you want help with, or open the agent team builder.
2. Click Help me optimize in the header, to the right of the page tabs.
3. Read the greeting in the chat panel, then type your question and send it.
4. Read the answer and ask follow-up questions as needed.
5. When you are finished, close the chat with the close button in the chat panel.

The same button is in the header of an agent team run's output page, so you can ask about a run while you read its results.

What to know about the support chat

• The chat starts from the page you are on. On a saved agent team it knows which agent team you opened. On a new agent team that has not been saved yet, it opens without one.
• Support chat and AI Builder are separate chats. Opening one starts its own conversation instead of resuming the other.
• On a narrow window, the chat can fill the screen. The page is hidden while the chat is open, and returns when you close it.

If you see an error

• "Unable to open Help me optimize" The chat did not open. Wait a moment and click Help me optimize again, which the message also suggests ("Please try again in a moment.").