GTM AIGTM AI
Sign up

Overview of Credits in GTM One (AI + Data, Value-Based Charging)

Understand GTM One credits and find how many credits an audience has used.

Jagannath RameshJagannath RameshPrincipal Product Manager

Understand GTM One credits and find how many credits an audience has used.

Overview

Work in GTM One consumes two kinds of credits: data credits and AI credits. GTM One shows credit usage in several places in Audiences, so you can keep track of what each audience has used.

Credit names

GTM One uses several names for the same two pools:

  • AI credits, also shown as AI action credits or AI Action credits, are spent on AI work: AI columns and enrichment that runs a model, agent team runs, research agents, and AI calls. The ZoomInfo MCP server, the GTM CLI and the ZoomInfo API draw from the same pools as GTM One.
  • Data credits are spent when a contact or company is exported or enriched with ZoomInfo data. Exports from an uploaded list in Advanced Search draw on Monthly Credits first and then Bulk Credits. Bulk Credits are allocated to your team for larger exports and distributed by your administrator; each unique contact or company exported uses one.
  • Monthly Credits are an allowance that is replenished each month.

You can see the balance in these places:

  • Settings > Usage shows data credits and AI credits used over time, when your account has it.
  • Settings > Billing shows AI credits and data credits, when your account buys credits in GTM One.
  • The Redeem List dialog in Advanced Search shows Monthly Credit Usage and Bulk Credit Usage.
  • The Run enrichment dialog and an agent team's run dialog show the AI action credits available and the estimate for the run.

For your organization's credit balances, credit rates, pricing, and packaging, contact your ZoomInfo account team.

View the Credits an Audience Has Used

Each audience has a configurations pane that includes the credits the audience has used.

  1. In the left navigation panel, click Audiences.
  2. Click the name of the audience you want to review.
  3. If the Refine panel on the left is collapsed, click the Expand Refine button to open it.
  4. In the Audience context section of the pane, click See all.

The full audience context view opens. The Credit cost row shows the number of credits the audience has used, followed by "cr." If the row reads Missing, the credit count is not available for that audience. To return to the rest of the pane, click Back.

Review Credits by Enrichment Run

The enrichment run log breaks credit usage down by run.

  1. Open the audience you want to review.
  2. Click More actions (the three-dot icon) in the top-right corner of the audience header.
  3. Click Enrichment run log.

The top of the run log shows Total runs, AI Action credits used, and Data credits used for the runs in view. The table shows the same two credit columns for each run. A plus sign after the Data credits used total means one or more runs in view did not report their data credits, so the total is a minimum.

Check Credits from the Audiences List

  1. In the left navigation panel, click Audiences.
  2. Click Audience actions (the three-dot icon) at the end of the audience's row.
  3. Click Audience details.

The Audience details dialog lists AI Credits Used for that audience, along with its other statistics.

Credit Notices During Enrichment

GTM One can also show credit information while you enrich an audience:

  • When you run an enrichment column, the Run enrichment confirmation can show Estimated AI action credits and the AI action credits available to you.
  • When a column finishes processing, the status bar at the bottom of the audience can report how many AI action credits were used.
  • If no AI action credits are left, a message titled "You're out of AI credits!" appears. Contact your ZoomInfo admin to request more credits.

Credit Notices When You Redeem an Uploaded List

When you redeem an uploaded list, a confirmation shows the total credits the list needs and which credits will be used (Monthly Credits, Bulk Credits, or both). If the account does not have enough credits, GTM One shows one of the messages listed under "If you see an error."

  1. In the left navigation panel, click Advanced Search.
  2. Open the uploaded list you want from Exports & Uploads.
  3. Read the credit total in the Redeem List dialog, then click Redeem to confirm.
  4. If a message says you do not have enough credits, shorten the list or ask your admin to add credits, as described below.

Get Help with Balances and Rates

GTM One does not explain credit rates or packaging in the product. If you have questions about your credit balance, how many credits an action uses, or which credits your plan includes, contact your ZoomInfo account team.

If you see an error

  • "You're out of AI credits!" You ran out of AI action credits, so the enrichment cannot run. Talk to your admin to request more credits, then click Got it to close the message.
  • "You currently do not have enough credits." The export needs more credits than your account has. Check your remaining credits, shorten the list, or ask your admin to add or distribute credits. The dialog also offers Please Contact Me so ZoomInfo can follow up.
  • "This list requires more credits than you have available at this time. Please shorten your list, or contact your administrator to replenish your Bulk Export package." The list is larger than what your Bulk Export package has left. Shorten the list, or ask your admin to replenish the package.
  • "Your current monthly credit balance is zero and will be replenished next month." Your monthly credits are used up. Wait for the monthly reset, use Bulk Export credits if your account has them, or ask your admin for more.

Resources

Overview of Credits in GTM One (AI + Data, Value-Based Charging).