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Troubleshooting chat on the Meetings page in GTM One

Understand why chat on the Meetings page cannot find a meeting or play a recording, and what to do.

Gabe PirelaGabe PirelaPrincipal Product Manager

Understand why chat on the Meetings page cannot find a meeting or play a recording, and what to do.

Overview

Chat on the Upcoming and Recordings tabs answers from your meetings. The sections below are organized by symptom. For the steps to use chat, see How to ask chat about your meetings in GTM One.

The Ask AI button is missing

  1. On the Upcoming tab, check whether the page asks you to connect a calendar. The page controls, Ask AI included, appear only once a calendar is connected. Connect it and the button appears.
  2. If chat is already open on the page, the button is hidden. Use the open chat, or close it to bring the button back.
  3. Try the Recordings tab, which has the same button.

Chat says no meetings were found

Chat looks for meetings in the time frame and with the account you named.

  1. Ask again with a wider time frame (e.g., "this month" instead of "today").
  2. Check the account name. It is matched in part, so a shorter name such as "IBM" works better than a full legal name.
  3. For past meetings, check the meeting on the Recordings tab. Chat lists a past meeting only when it has a recording.
  4. For a meeting that just ended, wait and ask again. Meeting data updates on a schedule. See Overview of how often GTM One data updates.
  5. Canceled meetings are not shown as upcoming.

A meeting is missing from a long answer

  1. Ask for a narrower question, such as one account or one week, so the answer lists fewer meetings.
  2. Ask chat to refresh the meeting data. It reuses what it found earlier in the same conversation unless you ask.

Chat shows team meetings, or only mine

  1. Say "my meetings" to keep to meetings you take part in.
  2. Mention your team to include the team's meetings.

The video does not play

  1. Ask about one specific meeting. Chat shows a player only for one meeting at a time, and only for a recorded one.
  2. If the reply shows "Your browser does not support the video tag.", open the meeting from the Recordings tab instead.
  3. If your organization has the newer assistant turned on for meetings, chat does not play recordings inline. Open the recording from the Recordings tab.

Chat did not answer

  1. Send the question again.
  2. If it still does not answer, ask your ZoomInfo admin to check your organization's credits. Each question uses 15 AI action credits when your organization is charged for them.

If you see an error

  • "Unable to retrieve meetings at this time". The meeting lookup failed. Ask again in a minute.
  • "No meetings found". Nothing matched. Widen the time frame or check the account name.
  • "Your browser does not support the video tag.". Your browser cannot play the recording in chat. Open the meeting from the Recordings tab.

Get more help

If a problem continues, contact your ZoomInfo admin. If your admin cannot resolve it, contact ZoomInfo Support.

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