How to apply a promo code when you buy credits

Learn how to enter a promo code and see the discount before you purchase credits.

Overview

The Billing page lets you top up credits. When promo codes are turned on for your organization, the Order summary has a Promo code box. GTM One checks the code against the credits in your basket, shows the discount, and applies it when you purchase. If you do not see the box, promo codes are not on for your organization.

Apply a promo code

1. Open the Billing page.
2. Choose the credits and amounts you want to buy. The Order summary shows the total.
3. In the Order summary, type your code in the Promo code box. Spaces around the code are ignored, and the code is read in capital letters.
4. Click Apply, or press Enter.
5. Check the Order summary. An applied code appears as a chip next to Promo, with the discount amount on the right, and the total updates.
6. Click Purchase credits to buy with the discount.

Apply stays turned off until you type a code and have at least one credit amount in your basket. The box is turned off while the total cannot be calculated.

Remove a promo code

1. In the Order summary, click the × on the code's chip.

The box returns so you can enter a different code.

Good to know

• Only one promo code can be applied at a time.
• A code is checked against your basket. If you change the amounts, or change the country, GTM One checks the code again.
• If you reload the page in the same browser tab, GTM One checks your last code again and applies it if it still works.
• After a purchase completes, the code is cleared.
• If an applied code stops working after you change your basket, the reason appears under the chip and Purchase credits stays turned off until the code works again or you remove it.

If you see an error

• "Invalid promo code. Please check the code and try again." The code was not recognized, or it is not available. Check for typos and try again.
• "You're not eligible for this promo code." Your account cannot use this code. Contact your ZoomInfo account team.
• "Add more credits to use this promo code." Your basket is below the minimum the code needs. Add more credits, then apply the code again.
• "The promo code entered does not apply to your current selection of products." The code is valid, but not for the credit types in your basket. Change what you are buying, or remove the code.
• "We couldn't check this promo code. Try again." The check did not finish. Click Apply again.
• "This promo code can't be used right now. Try again later or check out without it." The code was accepted in the Order summary but was refused when you purchased. The code returns to the box. Try again later, or remove it and purchase without it.