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Troubleshooting documents Chat builds in GTM One

Learn how to fix a document, table or chart from Chat that is blank, incomplete or unresponsive.

Jake FreyJake FreyPrincipal Product Manager

Learn how to fix a document, table or chart from Chat that is blank, incomplete or unresponsive.

Overview

Chat builds documents on the canvas beside the conversation, section by section. If a section cannot be drawn, a chart's data is incomplete, or a button does not respond, find the message or symptom below and follow its steps. For how the canvas works, see How to read and work with a document Chat builds in GTM One.

The canvas says "Generating artifact…" for a long time

Cause

Chat is still building the document. The message appears from when Chat starts drawing the canvas until the first section is ready.

Resolution

  1. Wait for Chat's answer to finish.
  2. If the answer has finished and the canvas is still blank, type a follow-up in the same conversation asking Chat to build the document again.
  3. If it is still blank, reload the page, reopen the conversation from Chats in the left navigation panel, and click the document card.

A section says "This section couldn't be displayed."

Cause

Chat sent a part of the document that GTM One has no way to draw. The message appears after Chat finishes, because GTM One first gives Chat a moment to correct the section. It stays for that version of the document.

Resolution

  1. Type a follow-up in the same conversation asking Chat to rebuild the document. Chat creates a new version and leaves the old one in place.
  2. Open the new version by clicking its card in the conversation.

A chart says "This chart's data did not finish loading."

Cause

The chart's numbers were incomplete when Chat finished, for example a missing value or a series shorter than its labels. GTM One does not draw a partial chart.

Resolution

  1. Ask Chat in the same conversation to rebuild the chart.
  2. If you only need the numbers, ask Chat to show them as a table instead.

A button in the document does nothing

Cause

If Chat is still writing its answer when you click a button that asks Chat to act, the click is ignored and is not saved.

Resolution

  1. Wait for Chat's answer to finish.
  2. Click the button again. Chat replies in the conversation.

A table or chart looks different from an earlier one

Cause

The canvas shows one document at a time: the version you opened, or the newest while one is being built. Asking Chat to change a document creates a new version.

Resolution

  1. In the conversation, click the card for the version you want.

Values show as masks or a chart is blurred

Cause

Demo mode is on, which hides sensitive values.

Resolution

  1. Turn Demo mode off.

If you see an error

  • "This section couldn't be displayed." A part of the document could not be drawn. Ask Chat to rebuild the document.
  • "This chart's data did not finish loading." The chart's data was incomplete. Ask Chat to rebuild it or to give a table.

Escalation

If rebuilding does not help, contact ZoomInfo support or your ZoomInfo admin and include the question you asked, the time of the answer and a screenshot of the canvas.

Resources