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Troubleshooting the Upgrade Your Data Passport Window in the Admin Portal

Learn why the Upgrade Your Data Passport window offers what it does and what to do when a request seems lost.

Andrew MillerAndrew MillerPrincipal Product Manager

Learn why the Upgrade Your Data Passport window offers what it does and what to do when a request seems lost.

Overview

The Upgrade Your Data Passport window appears when you have European company profiles but limited access to European contacts. It offers different buttons to admins and to other users, and it confirms a request on screen. This article covers the three things people ask about: a missing Contact Us button, a confirmation with no follow-up, and a window that does not come back.

Check what the window offers you

  1. Read the line at the bottom of the window. Admins see "Contact us today to upgrade!" and non-admins see "Contact your admin to get full access."
  2. If you see only Okay, your account is not an admin account. Click Okay and ask an admin in your organization to request the upgrade. See How to Request the Global Data Passport Upgrade.
  3. If you are an admin and see Contact Us and I'm not interested, click Contact Us to send the request.
  4. Read the confirmation, "Thanks for your interest in the Global Data Passport." and click Okay.

You saw the confirmation and nobody followed up

The confirmation appears as soon as you click Contact Us. It does not wait for the request to be recorded, so it cannot tell you that the request arrived.

  1. Allow time for your account manager to reach out, as the confirmation says.
  2. If nobody has contacted you, contact your ZoomInfo account team directly and say that you asked for the Global Data Passport upgrade from the Upgrade Your Data Passport window, with the date and the name of the admin who clicked Contact Us.

You closed the window and want to ask later

Clicking I'm not interested, Okay or the close button closes the window without sending a request.

  1. Ask an admin in your organization to request the upgrade, following How to Request the Global Data Passport Upgrade.
  2. Or contact your ZoomInfo account team directly.

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