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How to duplicate a widget in GTM One

Learn how to make your own private copy of a widget on the Apps page, then change it in the builder.

Scott SirowyScott SirowySenior Director, Product Management

Learn how to make your own private copy of a widget on the Apps page, then change it in the builder.

Overview

A widget is a focused GTM App that works on one kind of record (a company, a contact or an opportunity) and appears inside profile layouts. Duplicating a widget gives you a copy that you own, so you can change it without touching the original. The copy keeps the original's type and height, has no Audience, and is named "Copy of" followed by the original name.

The copy is a private draft that only you can see. It is not added to any profile layout, and sharing does not carry over from the original. Anyone who can open a published widget can duplicate it. The original is only read, never changed.

To copy a GTM App that runs on an Audience, see How to duplicate a GTM App in GTM One.

Before you start

  • The widget must have a published version. If Duplicate is turned off, point to it to read why (see the list below).
  • You need access to the widget. If you open it from a link and see that it has not been shared with you, see How to request access to a GTM App in GTM One.

Duplicate a widget

  1. In the left navigation panel, click Apps.
  2. Click Widgets in the switch at the top of the page, then point to the widget's card and click the three dots icon. In list view, the three dots icon is at the end of the row. You can also open the widget and use its menu, or click More actions in the builder.
  3. Click Duplicate.
  4. If the Which version? question appears, select Last published version (the default) or Current version, including changes you haven't published, then click Duplicate. It appears only for the owner of a widget that has unpublished changes. For anyone else, the copy starts as soon as the dialog opens.
  5. Wait while GTM One makes the copy. The dialog reads "Duplicating" with the widget name, then "Copying the widget..." and "Getting the builder ready...". It usually takes a few seconds.
  6. When the copy is ready, it opens in the builder as a private draft with the chat ready.

You do not have to wait on this screen. Click Close and the copy keeps going, and when it is ready a message reads "Your copy of" followed by the widget name and "is ready". Click Start editing in the message to open it. The message stays until you dismiss it.

When Duplicate is turned off

Point to Duplicate to read the reason. The reasons are:

  • "You need access to this widget first". You do not have access to the widget. Ask its owner to share it with you.
  • "Wait for the current build to finish, then duplicate." The widget is still being built. Try again when the build finishes.
  • "Your copy of this widget is still being made." A copy of this widget is already in progress.
  • "This widget has no published version to copy yet." Publish the widget first, or ask its owner to.
  • "Only Company, Contact and Opportunity widgets can be duplicated."
  • "Checking whether this widget can be duplicated..." GTM One is still checking. Wait a moment.
  • "Couldn't check whether this widget can be duplicated. Reload the page to try again." Reload the page.

Check the result

Open the Widgets view of the Apps page. The copy appears as "Copy of" and the original name, with the status Draft. Open it, check the preview with the Preview as control, and click Publish when you are happy with it. Publishing is separate: the copy is not placed on any profile layout until you add it. See How to build and publish a widget in GTM One.

If you see an error

  • "A build is running on this widget. Try again once it finishes." Wait for the build to finish, then duplicate again.
  • "You don't have access to this widget anymore." The widget was unshared while you were copying it. Ask its owner to share it with you again.
  • "Couldn't duplicate this widget. Try again." Click Duplicate again.
  • "Couldn't make your copy. Duplicate the widget again to retry." Duplicate the widget again.
  • "Making your copy was interrupted. Duplicate the widget again to retry." Duplicate the widget again.
  • "Making your copy took too long. Duplicate the widget again to retry." Duplicate the widget again.
  • "Couldn't check on your copy. If it finishes, it shows up in your apps." GTM One lost track of the copy. Check the Widgets view in a few minutes before you try again.

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