# Engagement Timeline

> Build a chronological timeline of meetings and emails with an account or contact, split by type and participant, ready to drill into any engagement.

**Source:** https://gtm.ai/marketplace/gtm-skills/zoominfo-engagement-timeline

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## Overview

Engagement Timeline assembles a chronological record of the meetings and emails your team has had with an account or contact. It reads from the calendar, email, and meeting providers connected to ZoomInfo and returns a timeline newest-first, a split by engagement type, and a participant list with a count per person. Point it at a company, a contact, or neither to see a timeline of your own recent activity across all accounts.

The skill is built for sellers and account managers who want the relationship history at a glance before a call, and for managers checking engagement depth on an account. It defaults to the last 90 days and slides the window backward in 90-day chunks when you ask for a longer history. It tells you when it is looking across multiple windows, so the wait is expected. Scope by ZoomInfo ID, by name or domain, or leave it open.

The timeline flags the most recent engagement and the gap since, and notes anyone who engaged early in the window but has gone quiet, which is often the signal worth acting on. Every engagement's ID stays in working context, so you can name any one of them, the demo on the 14th or the last email, and hand it to conversation intelligence for what was discussed. When nothing comes back, the skill says no engagements were found rather than implying no relationship exists.

## What It Does

- **Chronological assembly**: Merges meetings and emails into one newest-first timeline with date, type, subject, and the participants on each.
- **Window sliding**: Covers the last 90 days by default and steps backward in 90-day chunks for a longer history, merging the results.
- **Type breakdown**: Splits the total into meetings versus emails over the actual date range covered.
- **Participant counts**: Tallies engagements per person in a most-engaged-first table, noting account when it differs.
- **Quiet-contact flagging**: Marks the last contact, the gap since, and anyone who was active early but has since gone silent.
- **Engagement handoff**: Keeps each engagement's ID ready so you can double-click one for a conversation-level read of what was said.

## Use Cases

### Review Relationship History Before a Call

Ahead of a call with an account, you want the full arc of contact without digging through calendars and inboxes. The skill returns a timeline of every meeting and email, who was on each, and how long since the last touch, so you walk in knowing exactly where the relationship stands.

### Check Engagement Depth This Year

A manager wants to know how often the team has actually engaged a strategic account. Ask for the year, and the skill slides the window back across multiple 90-day chunks. It then reports the total, the meetings-to-emails split, and which people have carried the relationship, a grounded read on account coverage.

### Spot a Stakeholder Who Went Quiet

On an active deal, a champion who engaged heavily early and then dropped off is a risk worth catching. The participant view flags anyone present at the start of the window but absent recently, so you can reach out before the silence turns into a stalled deal.